Praise
When you do things right, people tend to notice. We are proud of the customer service we deliver in support of what we feel is the best value in mantels and surrounds available today. Following is a sampling of some of the feedback we have received.

"I just wanted to drop you a note to express how pleased I am with your fireplace surround. I purchased the prestige surround builders kit in MDF. It arrived on time and in perfect shape. A friend and I installed it over two days and we finished it today. The kit went together exactly as expected and we were both impressed with the quality and value of the entire kit. Thank you for making this an enjoyable internet buying experience."
Perry Hoskins, Waterford, CT

"Thanks for the great work and the pride in your workmanship. It is rare to find such quality at a fair price. Hats off. I will recommend you to others." Kirk Farrel, Burbank, CA

"Your company seems to be one in a million... you deliver what you say you will when you say.... and you follow up. I sure wish the other folks we have dealt with in the construction of our new home were half as good." Cindy Frick, Clayton, NC

"You guys are just fantastic !! We also got your follow up email- that was real nice. When we got the boxes they were destroyed, they had fork lift holes in them and one of them was ripped almost completely in half. The great thing was the mantel was perfect thanks to your great packing.

"Ordering it was really easy and you had all the measurement information on the website. This made it real easy to figure out what size we needed. We own a house in Boston but bought this for our vacation home in Ogunquit,ME. We replaced an old china cabinet with an Opti-flame electric fireplace and your mantel. The craftsmen ship is wonderful and the ease of instillation was nice. The whole experience has been great. Thanks for such a wonderful experience!!" Mark, Roslindale, MA

"Thanks so much for everything! The mantel is beautiful. I've just finished the staining and hanging of ornaments. It is THE perfect mantel, and everything we had been looking for....but couldn't find in the area. I've searched for months on the Internet and in the phone book to find a mantel. Most people only look for price instead of value. It is so uncommon to find a company that offers both. This might sound a little crazy to you, but it is the first thing I sit and stare at when I wake in the morning and the last thing I take a glance at when I go up to bed. What a difference it makes in our great room." Maureen, Hubbard, OH

"I am very pleased with the product we received. It was easy to assemble, took the stain we applied evenly. It was great. When we got the package, it was a much higher grade of lumber than I expected. We, both my wife and I, are telling others about your products. Your product is WONDERFUL. Of all the money I have spent online for various products, yours is by far the best quality and value." Bob, Huntington, IN

"We received your product as indicated and are very satisfied with design and quality and the easy installation. More importantly, my client is very pleased, If only everything else in the construction world would run so smoothly." Sean Timon, New York City, NY

"Over the past several years I have purchased several of your fireplace mantels. As a Home Builder in Rochester, NY I have found your fireplace mantels to be unique in design as well as detail. From the client's perspective the mantels we install from your company are viewed as being a custom crafted upgrade! On behalf of our new home sales department and myself we would like to state that we are very pleased with the product, shipping time & pricing. " Edmund Dunn, President, Rochester, NY

"We just wanted to let you know that we received our surround today (Saturday). We didn't expect it this soon as when I ordered it from you, Harvey, you indicated that a "before Thanksgiving" delivery might be difficult, and not to expect it that quickly. You came thru... and quite impressively, might we add! The surround is perfect! It arrived completely undamaged. The workmanship is outstanding and suits our needs wonderfully! Many thanks and kudos to you and your company for wonderful customer service and a super product!" Lorie & Mike Kuszynski, South Lyon, MI

"We installed the surround last weekend and it looks great. It's already painted and looks beautiful. I've seen paintable surrounds not nearly as nice as this one selling for $800.00–$1500.00! It's ridiculous what other companies want for their mantles and surrounds. I have already recommended your company to two
others looking to buy. My wife is so excited that she'll have a place to hang the childrens' stockings this Christmas. Thanks for your great service." Don Vendrone, Tampa, FL

"Kudos to your company for a job well done. The pieces are millwork perfection and the packing was excellent. It was worth the extra money to have the crown molding milled for assembly, as well as the milling for the surround. You've earned and added two very satisfied customers to your market base. Without a doubt my wife and I will be steering our friends, family and interested acquaintances your way. Thank you again for your reasonable pricing, excellent millwork, great service and safe delivery. You are without a doubt providing textbook service to your customers. Charles and Claudia Parker, Severna Park, MD

"Your product arrived just as expected and packaged well enough to survive a large bomb...no dents or scratches here... Installation was straight forward, per directions, and fit was excellent. I found your site after designing the fireplace and the variety of the mantel designs offered provided me with just the right style and dimension I needed... Thanks for a great product!" Kirk, Nashua, NH

"I really appreciate the follow-up. That's what I call great Customer Service! My husband & I are very pleased with the fireplace mantel we ordered and the short time we had to wait for the delivery. The packaging was good and the mantel parts were easy for the carpenter to put together. He's now in the process of painting it. I am very pleased with the ready-to-paint product. After it is painted, it will be impossible to tell that it's not a solid wood mantel and we saved a fortune by not choosing a solid wood product! Thanks again!" Mary Ann & Kenneth, Boerne, TX

"Nice product and very thorough service (the best interaction I have had with the customer service unit of a manufacturer)." Jessie in Mount Kisco, NY

"I am glad I stumbled upon your web site when searching the 100's of other web site that sell mantels on the web. It's been a great experience doing business with you." John in Bridgeton, MO

"I'd like to commend your company on a very professional on-line transaction. The order confirmation, shipping info, etc., were executed in a timely and professional manner. Job well done. I wouldn't hesitate to recommend your company to anyone." William in Metuchen, NJ

"Very impressive. From the website to the packaging to the delivery to this follow-up...very impressive." Thomas in Houston, TX

"I put the mantel up over the weekend, and it looks great. An improvement that will surely add value to our home. Your company has been a pleasure to work with." Tom, York State, ME

"[Our] fireplace surround is installed and painted. We absolutely LOVE it. The product definitely met and exceeded our expectations. The surround looks fantastic and the price was great! We had shopped around at the major home improvement stores for mantel kits and even contemplated trying to fabricate one ourselves. That dismal approach lead to an Internet search and viola - Decorative Concepts! We used the mantel on the family room side of a double-sided gas fireplace that we installed ourselves. The unit arrived with the box quite damaged and the UPS delivery man didn't want to leave it with us as he was sure that it was damaged. I informed him of your guarantee for unharmed merchandise and decided to have a look despite the dismal appearance of the carton. Amazingly the mantel was not the least bit damaged. The directions were however missing but a quick call to your offices yielded an immediate fax of the directions. Installation went smoothly and the finished product is exactly what I wanted. Thank you for a beautiful product at a very reasonable price. I must also mention the level of satisfaction with your customer service. You receive an A+. It has been a pleasure doing business with your company." Tania in Marlboro, NJ

"The mantle came on Saturday and was received in good order. I don't think an atom bomb could have harmed the package! It fits perfectly and I am very pleased with you, your service, your company, and your product. Thanks for an excellent buying experience and for the follow up. In this world the company that provides superior service and a superior product will always win - you folks are winners." Tony in Shelton, CT

"[Our surrounds] look marvelous and today I saw them installed for the first time in our new home currently under construction. We were delighted with the quality and they were more than what we expected, by FAR!!!"
Joe in Zeltona, FL

"We ordered your "Prestige" fireplace surround and installed it ourselves a couple months ago into our new home. I have attached a photo. This is the seventh house we have built but the first one that didn't have the standard brick surround fireplace and we absolutely love it. We get lots of compliments on it. As a matter of a fact, we are planning to build our next house and will be ordering another surround soon. Thank you!" Scott & Michelle in Collinsville, IL

" I just now finished installing everything and it looks awesome! Great product, unbeatable price and service. (Here's some good advertising) My wife and I were holding the mantel in place when I dropped my end from about five feet up. I cussed and thought that was it; it's toast, but to my surprise, it was hardly dinged! A little putty and you can't even tell!" Greg in Edmonds, WA

"The mantel arrived Monday and as your ads say, very well packed. The quality is super . . . I will tell anyone I know who is looking for a mantel to give you their business Thanks so very much." Ed in Laurel, MT

"I wanted to send you a picture of the surround mantel I purchased so you could see how nice it looks. I was very pleased with the quality of the wood and workmanship. Also, the price could not be beat. I priced several mantel surrounds that were oak veneer on particle board that cost as much as your solid oak surround. Keep up the good work. Duncan in New Egypt, NJ

"Yes indeed [our surround] arrived and we are very pleased! We have been looking at the same gas insert fireplace without a surround for too long. Thanks for your attention to detail and we are very pleased." Joe in Goodyear, AZ

"We think [our surround] looks great. As you said the shipping was great, that packing was awesome. The installation was pretty simple also. We're glad we made the purchase with y'all. Thanks again for your help over the phone." Jerry & Druanne in Waynesville, NC

"Thanks again for your super customer service......it's far better than anyone else's during this entire building process!" Susan in Cape Girardeau, MO

"I am very impressed by the personal attention I have received from you and Decorative Concepts. Thanks again for such a warm and friendly transaction!" Debbie in Ridge, NY

"Yes, the surround arrived in great shape . . . it is installed and beautiful. I can't wait to paint it so it will look completely finished. Thanks for such a great and affordable product." Kathleen in Portland, OR

"I received the surround in good shape. I was impressed with the quality. I am sure it will be an excellent show piece when it is done. I have already recommended it to a friend, who is also building a new house. Thanks for the follow up, that's good service!" Dale in Pocatello, ID

"Everything was delivered perfectly last Thursday. We have already installed and painted [it] and [it] looks great. I am very satisfied and thanks for your help. I would surely recommend you guys. Thanks again!!!!!!!!" Brian in Locust Valley, NY

"Mantel is installed, and it looks awesome!! Thank you!!" Jim in Eldersburg, MD

"The niche is really nice! It is one of the best quality-built I have seen. Very good packaging - I doubt they ever break during shipping!" L.N. in Fairfax, VA

"Thank you so very much. What fantastic service!! The added touch of notifying us with our tracking numbers is exceptional! Keep up the good work." Terri and Dick in Hernando, FL

"The installation process went well and the way you've manufactured the pieces was able to hold the columns about a quarter high, allowing the marble hearth to be put into one piece without any cutting, then covering up the quarter inch gap with the base board. At the top the skirt under the mantle I installed after the marble walls were finished. I chose to install the parts at different times, in this way I felt I got a cleaner job and making it easier for the marble guy. The whole process was accomplished by the way your parts were manufactured, Thanks to your fore thought." Danny in Scotts Valley, CA

". . . the surround was perfect." Marlo in Palm Harbor, FL

"The mantel arrived in good order and is just lovely! We can already tell what a wonderful difference this will make to the room. Thanks for all your help with the order and the great custom fit for our room!" Deb in Worthington, OH

"I did get the mantel and even though the box had a nick out of it it was in excellent condition! Wow, it took me quite a while to get that thing out of the box with that foam stuff. I sure wish all my purchases would be shipped as nicely." Colleen in El Dorado Hills, CA

"Thank you so much! Wow, when I called and you said you would mail it that day or tomorrow, I though to myself , 'SURE!' But to my surprise, we received it today. We just got done wrestling the package open and we are pleased. I have to say your packaging is as great as your word. [later] We are very pleased with your fireplace mantel. It is gorgeous! I am very glad we connected with you. Thanks for such good service and quality that is surely missing today with other companies!" Linda in Fort Collins, CO

"I am writing to let you know of an exceptional experience I have had in working with your company, particularly Darren Jenks, as I sought to purchase a fireplace mantel. My journey to purchase one started at a local retail fireplace goods store, which quoted me a catalog price of $1,100 for a paintable poplar mantel. This did not include taxes, shipping, or any customization work. Suffering from extreme sticker shock, I checked other sources with pretty much the same result. I had almost convinced myself to build it myself when, as a last resort, I decided to try an Internet search and found your company. It was a pleasure to talk with someone who was so customer focused - a rarity in today's marketplace where 'take it or leave it' and rudeness are the prevailing attitudes. I commend you on a great product, good prices, and a staff that treats its prospects well." Anthony in Shelton, CT